FAQ
-
Sign a waiver before your first ride.
Some classes are in dark rooms with bright/flashing lights—check with your doctor if needed.
Cancel at least 5 hours before class to avoid losing a credit or being charged $15.99.
We’re not responsible for lost or stolen items.
Leaving early? Just give the instructor a heads-up.
-
Yes! We like to know who’s riding with us.
Create your account on the Glofox app, and you’re ready to roll!
-
First-timer? Arrive 15 minutes early to get settled.
Running late? DM us on social media, and we’ll do our best to help!
-
Check-in with our team, and we’ll take care of the rest!
We’ll sign you in, give you a tour, and get your bike set up just right.
-
Cancel at least 5 hours before class to avoid fees.
If not, you’ll lose a credit or be charged $15.99 + HST for a no-show.
-
Join the waitlist—it moves fast! If a spot opens 2+ hours before class, you’re in!
You’ll get an email confirmation, so keep an eye out.
-
Yes, classes expire after 2 years. They’re non-transferable, so use them up!
-
Absolutely! Grab a gift card on the Glofox app, in person, or message us on social.
-
No worries! MŌV classes are for everyone.
Go at your own pace, adjust your resistance, and have fun. You’ll get stronger with every ride!
-
We hear you—bike seats take some getting used to.
Padded shorts or a gel seat can help. Soon, you won’t even notice!
-
Bring a water bottle, and you’re all set!
We’ve got filtered fountains for easy refills.
